Natwest Complaints

The announcement completely surprised the City and the public, but to both banks the advantages were apparent - the merger enhanced balance sheet strength, created opportunities to streamline the branch networks and enabled greater investment in new technology. The statutory process of integration was completed in 1969 and National Westminster Bank commenced trading on 1 January 1970, with the three-arrowheads symbol as its logo.

The new bank, with 3,600 branches, developed a wide range of new services, including the bank's first credit card, Access, in 1972, and computer-linked cash dispensers, Servicetills, in 1976. Deregulation in the 1980s, culminating in 'Big Bang' in 1986, also encouraged National Westminster Bank to enter the securities business. County Bank, the Groups merchant bank, acquired stockbroking and jobbing firms to create NatWest Investment Bank. Meanwhile, the International Banking Division looked to provide international banking services to large companies and to focus on expansion in the USA, the Far East and Europe. For more information go to the Natwest Complaints website.

In the 1980s new services were developed such as telephone banking and touch-screen share dealing to assist the government's privatisation programme. The 1980s also saw the National Westminster Home Loans established in 1980 and the Small Business Unit in 1982. The Switch debit card extended the electronic transfer of money to point of sale in 1988. In the 1990s financial services markets world-wide underwent massive change and in response the bank refocused its activities, exiting from a number of markets and adopting the title of NatWest. Natwest Complaints

In March 2000, The Royal Bank of Scotland Group completed the acquisition of NatWest in a £21 billion deal that was the largest take-over in British banking history. NatWest is now part of a financial services group which (as at 4 November 2002) is the second largest bank by market capitalisation in the UK and in Europe and ranks fifth in the world.

The Natwest bank is a commercial business because the company wants to make money. For more information go to the Natwest Complaints website.

  The Natwest bank provides a range of banking services available for people to use. There are many types of accounts available. The recent development of on-line and mobile banking has the advantage that people do not need to go to a bank. Information is found on leaflets. With many businesses Natwest offers the opportunity to be able to support them. They can be new or have been running for some time. Businesses will usually have important data to be kept, e.g. – about Customers. In the event that data is lost or corrupted, Natwest offer a backing up utility for business data which is held on a Server. With the development of e-commerce, it has enabled on-line share dealing to take place. Many shares are brought and sold every day using this method of communication, just by accessing the Internet. Financial advice is offered at Natwest branches. This is takes place at a branch of Natwest, and a financial adviser and a client talk about the financial matter. Natwest now offer access to the Internet. They are working together with Yahoo to provide this service to many people.

  For this section I am going to produce a hierarchy for a Branch of Natwest. This hierarchy of a branch is limited in departments, so I will go beyond the branch and produce an organisational chart for the head office, which adds greater depth to the number of departments within in the organisation.

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